Privacy and Payment Security

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1. Ewlehiya Paymentê

At Pharmayo, we take your financial security seriously. We do not store full credit card details, banking credentials, or PayPal login credentials on our servers. Online payments are processed through approved secure payment providers, including Thawani and PayPal, using encrypted connections and provider-controlled authorization flows.

2. Berhevkirina Daneyan

We collect the information needed to fulfill your order and support payment verification, including your name, delivery details, phone number, email address, and order references. We do not sell your personal data to third parties.

3. Têkiliya Ewle

Tevahiya malpera me bi şîfrekirina SSL (Secure Socket Layer) ve hatiye ewlekirin, ku di barika navnîşana geroka we de ji hêla îkona qeflê ve hatî destnîşan kirin.

4. Gateway Records and Fraud Prevention

To reconcile payments, prevent fraud, handle support requests, and process refunds or disputes, we may store limited payment metadata returned by the gateway, such as provider name, transaction references, capture or refund IDs, payment status, and payer email where supplied by the provider. Sensitive credentials remain with the payment provider.

5. Payment Currency Handling

Our store prices, shipping, discounts, and order records are calculated in OMR. If you choose PayPal, the payable amount shown before authorization may be charged in USD using our configured exchange rate at checkout. We retain the original OMR order total together with the gateway currency reference for audit and support purposes.

6. Refunds and Disputes

Approved refunds are returned to the original payment method only. If a payment dispute, reversal, chargeback, or compliance review is opened with the provider, we may share the order information required to investigate and resolve the case in line with applicable law and provider rules.

1. Berhemên Vegere

Ji ber cewhera hin hilberan, tiştên jêrîn nayên vegerandin an jî guheztin:

• Vîtamîn û pêvekên xwarinê bên vekirin (eger pakêt were vekirin).
• Berhemên bedewî û lênihêrîna kesane (heke were bikar anîn an vebe).
• Tiştên erzankirî/Firotî (heya ku di fermanê de kêmasiyek kargehê an xeletiyek hebe).

2. Berhemên Vegerandin

Berhem tenê di rewşên jêrîn de dikarin werin vegerandin an jî werin guheztin:

• Wergirtina hilberek xerabûyî, qediya, an xelet ji fermana orîjînal cuda ye.
• Di pakêtê de kêmasiyek ku bû sedema zirara naverokê.
• Demjimêr: Veger divê di nav 15 rojan de ji roja wergirtinê ve were çêkirin.
• Şert: Pêdivî ye ku hilber di rewşa xweya orjînal de neyê bikar anîn û pakêta orîjînal nevekirî be.

3. Siyaseta Betalkirinê

Siparîş tenê berî şandinê dikare were betal kirin. Ger ferman berê hatî şandin, ew ê bibe mijara polîtîkaya vegerê ya ku li jor hatî destnîşan kirin.

4. Rêbazên Vegerandinê

Ji bo destpêkirina vegerê, di heyama 15 rojan de bi WhatsApp an E-nameyê bi me re têkilî daynin. Ji kerema xwe Hejmara Siparîşa xwe û wêneyên hilber / pakkirinê pêve bikin.

Refunds are processed to the original payment method only. Cash refunds are not supported. Gateway processing times can vary between Thawani, PayPal, card issuers, and banks.

Piştî pejirandinê, pêvajo bi gelemperî 7-14 rojên xebatê digire piştî ku em tiştê werdigirin.

5. Mafên Serfkaran

Pharmayo adheres to all provisions of the Omani Consumer Protection Law. Customers have the right to file a complaint with the competent authority in case of any violation.