退货和退款政策
1. 符合退货条件的情况
- 损坏、过期或错误的产品。
- 影响产品质量的包装缺陷。
- 在规定时间内提交的已批准退货。
2. 不可退货商品
- 已打开或使用的个人护理和补充品，除非有缺陷。
- 没有原始包装和购买证明的退货产品。
3. 退货时限
退货请求应在收货后15天内提交，除非当地法律另有要求。
4. 退款处理
Approved refunds are sent to the original payment method after return inspection and validation. We do not issue cash refunds for online payments.
退款通常在批准后7至14个工作日内完成。
If your order was paid through PayPal, the refund is submitted back to the same PayPal payment and may appear in PayPal before your linked bank or card reflects the final settlement. If a payment is still pending or uncaptured, the transaction may be voided or allowed to expire instead of being refunded.
5. Payment Reviews and Disputes
Please contact us before opening a dispute whenever possible so we can review the issue quickly. If a dispute or chargeback is opened with PayPal, your bank, or another payment provider, we may pause any duplicate manual refund while the provider case is active.